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Reliable, friendly help desk support delivered by experts

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Trusted Help Desk support in Toronto

Help Desk Support Services

Alai technologies operates a ticketing system that lets us troubleshoot problems quickly over email. Our remote monitoring and management systems (RMM) mean that we can instantly help your employees in the event of a significant problem. Our support staff have access to remote desktop access so they can take over your employees’ desktop if they need to interrogate their machine on a local level.

Our desktop support services handle hardware and software problems. Issues with business applications such as Microsoft Office’s suite of programs can be quickly dealt with by our expert staff. Our teams can also upgrade hardware and deal with security issues such as viruses and malware.

We use software to track all tech requests. This software has powerful reporting tools that let us track and monitor persistent problems that may be hampering your staff’s productivity. We can monitor issues by person, team, division or office. We can then use this data to spot problem hardware, software or users that might need additional IT training or further support.

  • Network Support

  • Hardware upgrades

  • Multi-location support

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Support for hardware and software
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Knowledgeable consultants to solve problems promptly.

Ensure Your IT Is Secure & Reliable

We provide easy solutions for all difficult IT problems, keeping your business safe & ensuring high availability of your technical infrastructure.

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Managed IT Services
Network and Computer Support
Digital Marketing Support
Cyber Security Training
If you have any questions contact the team on (202) 798-1808‬

The right IT solution for your business.

Get in touch today for a free consultation to find out how IT outsourcing can help your business and employees. Our consultant can help you get more out of your IT, and reduce costs.

  • Expert advice

  • Lower IT expenditure

  • Make your company more adaptable

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    1500 Satisfied Users Over The Globe

    As a media company, one of the best things about having Alai Tech’s as our IT Service provider is the fact that I am able to really focus on my company’s growth strategy & core services and less on the technical operations which is critical to our ability to deliver top notch media solutions to our clients…
    Valery Azeh, CEO, Holmes Media Solutions
    Alai Tech came in and did a comprehensive audit, assessment, streamlined and upgraded where necessary for our restaurant’s technical architecture. Their optimization of our network infrastructure had an immediate impact on our guests connected experience. They are an important part of our success …
    Njukang 'NJ' Asong, CFO, Spectrum Lounge
    As a medical training institution, we were faced with several challenges within our technical operations. Alai Tech was able to give us peace of mind and deliver on every project they took on. Their knowledge, expertise and ability to break down technical information into non technical terms for us to understand was a breath of fresh air.
    Chris A., President, Innovative Institute Inc